Privacy policy & Cookies

FrieslandCampina Privacy policy

At FrieslandCampina we feel accountable to protect your personal data and safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. Therefore, we developed this FrieslandCampina Privacy policy covering the way we collect, use and protect your information. We invite you to familiarize yourself with this Privacy policy.

1. When does this Privacy policy apply?

This Privacy policy applies to all personal data collected by FrieslandCampina in relation to the online services we offer. You can learn more about FrieslandCampina, our offices, our brands and our services on www.frieslandcampina.com.

This Privacy policy provides information on how we collect, use and protect your personal data that you provide to us when visiting our websites and social media pages, using our apps or contacting FrieslandCampina (“Online Services”).

Our Online Services may contain links to other websites. Although these websites have been selected carefully, we cannot accept responsibility for collecting your personal data by these websites. This Privacy policy does not apply to the use of such websites, not operated by a FrieslandCampina company.

2. Personal data of children

We understand the importance of safeguarding the privacy of children. Therefore, we do not knowingly collect personal data of children without the appropriate consent of their parents. We ask children under the age of 16 who are using our Online Services in a way that requires them to submit personal data, to ask their parent or guardian to do so.

We may set age limits to participate in sweepstakes or other promotions. This restriction will then be mentioned in the terms and conditions of these activities. We may ask for your personal data, like your date of birth, to carry out age verification checks and enforce any such age restrictions.

3. For what purposes do we use your information?

Your personal data is used for various purposes, depending on the Online Services you use. We can keep you informed about our latest products and upcoming events. We organise promotions and games of chance. We may use your personal data to assist you and respond to your requests. Furthermore, we use your information for internal purposes, such as research and data analysis that help us to understand our customers and to improve our products and Online Services.

3.1 Newsletters and information materials

What is the purpose of this?

You can subscribe to the FrieslandCampina Institute newsletters or ask us to send you information materials. Your personal data will be used to inform you about the FrieslandCampina Institute products and services as specified at the moment of subscribing.

What information do we use for that purpose?

We collect personal data that is needed to send you the newsletters and information materials. This information may include first and last names, addresses, email addresses. You may choose to give us other details, such as your age or profession.

How long do we store your information for this purpose?

If you do not want to be on a mailing list, you can always unsubscribe (via ‘opt-out’ or by contacting us). In that case we will no longer send you the newsletters. Personal data obtained for sending information materials will be deleted or archived once the materials have been sent to you

3.2 Promotions and/or events

What is the purpose of this?

On a regular basis, we offer and organise promotions, actions and other events. Examples are our loyalty programs, contests and organised excursions to farms.

What information do we use for that purpose?

We only gather personal data, such as first and last names, addresses, email addresses, and age when voluntarily submitted by you for the purposes of these activities. Your information is used to confirm your registration, to verify eligibility and to execute the specific event.

How long do we store your information for this purpose?

Your information will be stored as long as necessary for the promotion, action or event. Retention periods may be communicated for each event separately, but will not exceed 6 months after the termination of the event.

3.3 Location information

What is the purpose of this?

We may collect information about your location when your (mobile) device and the app settings are set to provide location information. For example, your device’s GPS signal allows us to show you certain messages, like a movie, loyalty points or a links to internet pages. Only when you have enabled the geolocation features on your device and app, we will use your location information.

What information do we use for that purpose?

We use the location information received from your device.

How long do we store your information for this purpose?

We process your location as long as your app is running. Upon leaving the app we will no longer process your location and the past locations will be forgotten. You can manage the use of location information in the personal settings of your device or app.

3.4 Questions & Concerns

What is the purpose of this?

We use your personal data to respond to you when you contact us by telephone, e-mail, social media or post. We only use your personal data to respond to your question or concern.

What information do we use for that purpose?

We register your question or complaint in our service database. We may also request your contact information such as your name, address, town of residence, telephone number and/or e-mail address and all other personal data which may be necessary to answer your question.

How long do we store your information for this purpose?

Your information will be stored for no more than two years. At the end of this period, your information will be destroyed or archived.

3.5 E-commerce

What is the purpose of this?

We also offer our products through our webshops. When you choose to buy our products using our webshops, your information will be used to register and conclude your order and to transport the products.

What information do we use for that purpose?

We register, depending on the exact services, your credit card details, bank account number, as well as basic transactional information (such as your name, address and the purchase order). We may share your information with others, such as transport companies or webshop partners, to provide you with our services.

How long do we store your information for this purpose?

Your information will be stored for two years. Depending on the applicable (civil or tax) law, your information may be stored for a longer period of time.

3.6 Data analytics

What is the purpose of this?

When you are using our Online Services we collect ‘technical’ information about your device and your online behaviour. This information is used to improve our Online Services, our products and your surfing experiences.

What information do we use for that purpose?

We collect information such as the IP address and MAC address of your computer, tablet or smartphone, information on the operating system of your computer, tablet or smartphone, the internet browser with which you surf, those parts of the Online Services you visit, the duration of a visit/session and the products you select or buy in our webshops.

How long do we store your information for this purpose?

More information about data analytics and the retention periods we use can be found in the FrieslandCampina Cookie policy.

3.7 Social Media

We are active on various social media platforms, such as Twitter and Facebook. When you communicate with us via our social media pages (for example by placing a comment, uploading media, sending a personal message or becoming a follower by clicking on the “like” button), we may receive personal data about you such as your (user) name, your profile photo, the place you live, your e-mail address and your gender.

What is the purpose of this?

Via social media, you can share photos, videos and comments. We are active on social media because we believe that your comments, experiences, reviews and other information improve our products and services. We use our social media pages to inform you about products, promotions and other activities.

What information do we use for that purpose?

If you choose to share information by publishing comments, reviews, photos or videos we will use this information. Sometimes we also receive personal data about you from the social media platform itself, such as your (user) name, your profile photo, the place you live, your e-mail address and your gender. Your information will be visible to us and other users of our social media pages, it may end up in our “top posts”. Occasionally, we share videos via our YouTube channels.

How long do we store your information for this purpose?

We store your information, photos and videos for up to 6 months after use of our social media pages.

More information about privacy and social media?

We recommend taking a moment to read the privacy policies and conditions of use of the social media platforms you use. These also apply to information posted on our social media pages and may deviate from the FrieslandCampina Privacy policy.

4. Which third parties have access to your information?

We make certain personal data available to strategic partners that work with us to provide products and services, or that help us market to customers. Insofar as these third parties administer your information, they do so under our instructions, and we take the necessary measures to ensure that your information is used only for the purposes described above. Your personal data may then also be passed on to recipients in countries outside the European Economic Community. In such cases, FrieslandCampina may take additional measures to protect your information.

Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law.

5. How do we protect your information?

We understand the importance of keeping your personal data secure. So, we have taken various technical and organisational measures to protect your personal data against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection, such as protected servers, firewalls and encryption, as well as the physical protection of areas where information is stored.

6. Requests for access, correction and removal

Upon request we will provide you with an overview of your personal data. If the information proofs to be inaccurate or in case it appears to be stored in violation of data protection law, we will correct or delete it. We may decline requests that are unreasonable or may jeopardize the privacy of others. We may also decline requests for which access is not required by local law. Access, correction, or deletion requests can be made by clicking on the contact link on the website that forwarded you to this Privacy policy or published this Privacy policy on its website.

Alternatively, go to the contact page of the FrieslandCampina corporate website (www.frieslandcampina.com), look for your brand or product and find the contact details of the appropriate FrieslandCampina group company.

7. Other FrieslandCampina privacy policies

Besides this Privacy policy, specific campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions.

8. Changes to this Privacy policy

This Privacy policy may occasionally change when prompted by new developments. FrieslandCampina advises you to read this Privacy policy regularly, in order to stay up to date on any changes.

FrieslandCampina Cookie Policy

At FrieslandCampina we feel accountable to protect your data and safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. Therefore, we developed this FrieslandCampina Cookie policy to explain why we use cookies and how we use them. We invite you to familiarize yourself with this Cookie policy.

1. When does this Cookie policy apply?

This Cookie policy applies to all FrieslandCampina websites that target the Dutch market and that contain cookies or similar techniques. You can learn more about FrieslandCampina, our offices, our brands and our services on www.frieslandcampina.com. More details about our websites can be found in the chapter ‘what cookies do we use’ below.

2. What are cookies?

Cookies are small data files that your browser places on your computer or your mobile device. Cookies help your browser navigate our websites.

There are several types of cookies, varying from cookies that remember your language preferences to advertising cookies. We use them for a variety of purposes. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for a longer period of time. Cookies themselves cannot collect any information stored on your computer.

3. Why do we use cookies?

Cookies help us to improve our websites. We use cookies to learn more about the way you interact with the FrieslandCampina websites and apps. Cookies remember for instance the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. We believe that the cookies we use enhance your user experience when visiting our websites.

4. What types of cookies do we use?

We are using these types of cookies:

  1. Essential cookies: these cookies are essential to the functioning of our websites and apps.
  2. Functionality cookies: these cookies remember your preferences for a website, such as language preference, usernames or shopping basket.
  3. Performance cookies: these cookies capture website and app usage information on an abstract level and are used to provide analytics and metrics such as the number of visitors and which pages are most frequently accessed. These cookies include Google Analytics (see also below).
  4. Targeting or Advertising cookies: these cookies are used to collect information about browser habits and can be used to customize advertising and marketing. These cookies are – most of the time – third party cookies (see 6 below).

If required by law, we will ask your consent before using cookies (by way of a ‘pop-up’).

5. Do we use third party cookies?

Our website is using cookies of third parties, such as Facebook, Instagram, Youtube, Twitter and Addthis. These third parties may be able to monitor your use of the FrieslandCampina websites and apps. If you, for example, click on the social media buttons (e.g. likes), some of your personal information (such as your name and the fact that you are interested in our products) will also be visible for the social media provider and to visitors of your personal social media page.

The use of such social media websites is covered by the conditions (including the privacy policy) of the social media platform. This Cookie policy does not apply to the use of such social media websites. Please have a look at the FrieslandCampina Privacy policy to find more information on how we treat your personal data, also in relation to social media platforms.

7. How do you reject and delete cookies?

There are several ways to exclude or minimalize the use cookies on your device.

  1. If required by law, we will ask your consent before using cookies. It is up to you to accept or decline (e.g. by ignoring the cookie pop-up).
  2. You can also choose to reject or block the cookies set by FrieslandCampina or the websites of any third party suppliers by changing your browser settings. More information may be found in the help function of your browser.
  3. You can also visit www.allaboutcookies.orgfor details on how to delete or reject cookies and for further information on cookies generally.

Note, however, that if you reject the use of cookies some of the functions of our websites may not work correctly.

8. Contact

If you have any questions regarding this Cookie policy or the cookies being used by our websites, please let us know. You can contact us by using the contact form on the website.

Alternatively, go to the contact page of the FrieslandCampina corporate website (www.frieslandcampina.com), look for your brand or product and find the contact details of the appropriate FrieslandCampina group company.

9. Changes to this Cookie Policy

This Cookie policy may occasionally change when prompted by new developments or when our cookies change. FrieslandCampina advises you to read this Cookie policy regularly, in order to stay up to date on any changes.